|
| What
is OrdersLink? |
| |
OrdersLink is a web application that
enables ShopWorks OnSite Users to quickly post order
information onto a web site. You control which customers
and salespersons have access to what information. Click
here for more on how it works.
|
|
| How
can it benefit my company? |
| |
OrdersLink is a communications tool
between you and your customers and salespersons. It
pays for itself by reducing the amount of time your
customer service department and salespeople spend
fielding calls about order details and order status.
It also provides your company with a competitive
advantage when selling your services to customers.
Customers will like the fact --and your professionalism!--
that they can check on the status of their
orders anywhere they have access to a web browser.
|
Is OrdersLink
cost-effective? |
| |
That'll depend on how heavily your customers
are using it. If you ran OrdersLink for 2 years, your
daily cost is approximately $5.10, which is only $.64
per hour! The question is: Can your company save
more than $.64 per hour by letting OrdersLink free up
your staff to do other things? We trust you'll agree
the savings with automated communications compared to
the cost of salespersons and staff helping customers
adds up to lower cost for customer service AND happier
customers. For more information on pricing click here. |
Do I have to
get into "Web Hosting" to use OrdersLink? |
| |
No. All of the OrdersLink websites are
hosted on our server and given their own unique URL
(web address). Example: www.tshirthut.orderslink.com.
Each site is password protected so you control who has
access to it. |
|
| How
can I integrate OrdersLink with our existing site? |
| |
Because OrdersLink is a separate database-driven
web application,
it must be hosted by us on our server. However, you
simply create a link from your existing web site to
your OrdersLink site. Your customers have immediate
access to OrdersLink from your own website.
|
|
| How
is the information on the site updated? |
| |
OrdersLink is not a real-time connection
to your ShopWorks OnSite system. Up to 5 times per
day (you decide when), your ShopWorks OnSite system
automatically generates an update, and emails it as
an attachment to a mail address we create for you.
Within minutes the updated information appears on
the site.
The mechanics of manually updating your site is already
built into ShopWorks OnSite 4.1 or higher, which is
required for operating OrdersLink. For automatic updating
(preferred) you will need to set up a "robot"
computer at your office (see below).
|
|
| What
is a "robot"? |
| |
A "robot" is a Windows computer
you set up at your office. It cannot be a server and
must not be used as a workstation. The sole purpose
of the robot is to update your web site and pull information
from your UPS system to the web site. You do not have
to purchase any additional software or licenses from
us to run the robot.
In future versions of OnSite and OrdersLink, the "robot"
will be able to do many functions you now have to
do manually. Most customers use a "low-end"
PC for their robot. Please call us for more information.
|
|
| How
often should information be updated? |
| |
There's no specific requirement for
how often your data should be updated, but we recommend
once (1) per day as a minimum and three times (5)
per day as a maximum. The more you update your data,
the more it approaches "real time."
|
|
| Do
I have to own ShopWorks OnSite to use OrdersLink? |
| |
Yes. OrdersLink is designed to augment
ShopWorks OnSite. All of the tables and data used
on OrdersLink are designed to be compatible with OnSite
and can be updated by OnSite. Click here
for more information on ShopWorks
OnSite.
|
| |
|
|
