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| What
is OrdersLink? |
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OrdersLink is a web application
that enables ShopWorks OnSite Users to quickly
post order information onto a web site. You
control which customers and salespersons have
access to what information. Click here for
more on how it
works.
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| How
can it benefit my company? |
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OrdersLink is a communications
tool between you and your customers and salespersons.
It pays for itself by reducing the amount
of time your customer service department
and salespeople spend fielding calls about
order details and order status.
It also provides your company with a competitive
advantage when selling your services to customers.
Customers will like the fact --and your
professionalism!-- that they can check
on the status of their orders anywhere they have
access to a web browser.
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Is OrdersLink
cost-effective? |
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That'll depend on how heavily
your customers are using it. If you ran OrdersLink
for 2 years, your daily cost is approximately
$5.10, which is only $.64 per hour!
The question is: Can your company save more
than $.64 per hour by letting OrdersLink free
up your staff to do other things? We trust
you'll agree the savings with automated communications
compared to the cost of salespersons and staff
helping customers adds up to lower cost for
customer service AND happier customers. For
more information on pricing click here. |
Do I have
to get into "Web Hosting" to use OrdersLink? |
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No. All of the OrdersLink websites
are hosted on our server and given their own
unique URL (web address). Example: www.tshirthut.orderslink.com.
Each site is password protected so you control
who has access to it. |
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| How
can I integrate OrdersLink with our existing
site? |
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Because OrdersLink is a separate
database-driven web application,
it must be hosted by us on our server. However,
you simply create a link from your existing web
site to your OrdersLink site. Your customers have
immediate access to OrdersLink from your own website.
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| How
is the information on the site updated? |
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OrdersLink is not a real-time
connection to your ShopWorks OnSite system.
Up to 5 times per day (you decide when),
your ShopWorks OnSite system automatically
generates an update, and emails it as an
attachment to a mail address we create for
you. Within minutes the updated information
appears on the site.
The mechanics of manually updating your site
is already built into ShopWorks OnSite 4.1 or
higher, which is required for operating OrdersLink.
For automatic updating (preferred) you will need
to set up a "robot" computer at your
office (see below).
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| What
is a "robot"? |
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A "robot" is a Windows
computer you set up at your office. It cannot
be a server and must not be used as a workstation.
The sole purpose of the robot is to update
your web site and pull information from your
UPS system to the web site. You do not have
to purchase any additional software or licenses
from us to run the robot.
In future versions of OnSite and OrdersLink,
the "robot" will be able to do many
functions you now have to do manually. Most customers
use a "low-end" PC for their robot.
Please call us for more information.
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| How
often should information be updated? |
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There's no specific requirement
for how often your data should be updated,
but we recommend once (1) per day as a minimum
and three times (5) per day as a maximum.
The more you update your data, the more it
approaches "real time."
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| Do
I have to own ShopWorks OnSite to use OrdersLink? |
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Yes. OrdersLink is designed
to augment ShopWorks OnSite. All of the tables
and data used on OrdersLink are designed
to be compatible with OnSite and can be updated
by OnSite. Click here for
more information on ShopWorks
OnSite.
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