Customer Testimonials
     
   
      I am writing to tell you how much ShopWorks has been, and continues to be, an invaluable asset to my company.

Since we first purchased and installed ShopWorks in September of 2000, our efficiency has increased beyond what I ever imagined it could be! As you know, we are a sizable operation, with 16 ShopWorks users and 60+ production employees. Prior to our installing your system all of our data entry, order tracking, purchasing, etc. was done using Microsoft Excel. I'm sure you can imagine what an absolute nightmare that was.

My customer service department spent more than half of each day simply trying to track down information: have you received an order, has it shipped, what is the tracking number, etc. ShopWorks has taken all of that "legwork" and put it right on my desktop! I can't tell you how excited I am to be able to give my customers real-time information while I've got them on the phone, rather than having to get customer service to track down the info and call the customer back. This has had a huge positive impact on our customer relations.

I couldn't imagine a better system to accommodate all of our needs. ShopWorks has left nothing out. You make me wonder how we've gotten this far without it! My thanks to you and to everyone at ShopWorks. I look forward to our continued relationship.

Alan Gentry, President
T-Formation of Tallahassee
   
     

It only took one day to install our system and three days of in-house training of our entire staff to learn enough to begin using it. Our proficiency has improved, but we are still learning because of the enhancements that have been made to the program since we bought it in 1998. We have had at least three upgrades since we bought it that were included in our support fees.

I have been very pleased with the product. Their technical support is outstanding even though they only have two (maybe three) people supporting it. Maybe that in itself is proof of how great this product is. If such a small technical support staff can handle 150-plus users, that shows that the product is so good that it does not require a huge technical support team.

Sincerely,

Joe Frattinger
Pantera Embroidery
   
      I just wanted to send you this note to tell you how happy we are with our purchase. Your software is awesome and your staff is great… from Alyssa, Kyle, Mike, to Greg, they all are professional and friendly. Thank you for making all of this happen. We look forward to our working relationship with ShopWorks.

Regards,
Moe Sepehri
Embroidery Express
   
   

 

 

 

 I own a small company with 6 sales reps. We do not have our own production facility but have a huge need to track details. ShopWorks allows us to do this and more. It gives me great checks and balances at a push of a button. I don't know what I would have ever done without ShopWorks.

Mary Shaw
Your Image Works, Inc.
   
      H & H started small and expanded quickly. Our path of growth was rapid, but our procedures still geared for a small business. We needed help! Most of my information was in my mind as well as my employees' memories.

I can't imagine our business without ShopWorks anymore. My business has definitely improved since the installation and with the continual upgrades; I can only anticipate the best.

Sincerely
Marty Hickerson, CEO
H & H Embroidery & Promotions, Inc.

   
      I just wanted to drop you a note to let you know how much we appreciate your dedication to developing the Premier Management and Accounting Database for Screen Printers and Embroiderers. After being in business for 16+ years and struggling through numerous Accounting & Database Management packages, we know we have a winner in Shop Works.

You and your staff have always been willing to go the extra step to help us better understand the workings of ShopWorks and even implement changes to your program when appropriate. As a business owner, I would never expect perfection only the pursuit of it and you truly operate that way.

Thanks also for implementing your program for us Mac "Die Hards". We know this adds difficulty to your technical problem solving but it speaks volumes about your commitment to servicing your clients with the service they need.

Keep up the good work.
Yours truly,
Fred Gustafson
Color Graphics Screen printing & Embroidery