Customer Success Story – Bear Designz

Justin Behringer. I’m the owner of Bear Designz in Southern California. We’re primarily a contract decorator. Prior to getting ShopWorks, I was using dry-erase boards and basically, an eight-hour employee shop manager, production manager just drawing on the board.

Alright. The goods aren’t here for this. How are we gonna move this? I probably had about 220 open orders on an average day.

And within those orders, there’s probably, you know, one to seven events. So it was chaotic. It was it was hectic. And, I couldn’t do it anymore.

No one can do it anymore.

All of our departments were we just had a star. So, like, our receiving was an orange star. If it was good, you just come star the order. If, screens were made, same thing.

We had a purple star. Whatever. I asked around within our industry. Not a lot of people in our community or other shops have any software.

My designer, Tyler, helped me do a lot of research. We interviewed multiple software companies. I just felt ShopWorks was probably the best fit for what I needed to track and manage my production to a level that my customers deserve. You know, like my dry erase board, you have to put the phone down.

Let me go find the person with Shopworks and, like, what we had going on. I’d say that the the calendar, the production, the event management is phenomenal. For me, I’m pretty straight channel. As far as the production, we do utilize every single tab.

Like, we’ve got an accounting, we have sales, so everybody’s use utilizing their departments or windows. I try and just stick to the production and I can breeze through it. I’m I’m in the process of training a new hire right now to schedule and production manage all of the events, and it’s been going great. It’s just it’s pretty straightforward, you know?

We were on the phone with you guys a lot, I I think, in the first couple months, like, learning new things, watching the shop, works, help dot com, just learn a little new thing here and there. And, we kinda grew into our seats. I’d say one, the communication.

We have 12,000 square foot building. We got roughly twenty people here every day. And the communication, I can, my salespeople do not have to get up out of their desk to ask a receiving question. Now if my receiver’s on top of it and it’s in the computer, they’ll know if we’re short one piece, and he’ll come and tell them, hey.

I have a discrepancy, but they can literally look at what they need at any time. They know their order number from us sending an order approval. Just click it in search. Boom.

We can put the order on hold. My team immediately anyone that opens up in any department, it’s on hold. They can’t touch it. So that’s been pretty good.

I can send reports to customers, people that have ten, fifteen, maybe thirty open orders in here. Do a little screenshot, make sure I have everything dialed on my end, and send them a report, and they’ll know every single order where the PO is. Are my goods in in various building? Is my art approved?

So when we set up ShopWorks and we started working it, we just took one order at a time and put it in there. I’d say your guys’ team is great.

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