When customers either experience difficulties with their OnSite 7 system and applications, or are having a difficult time finding the function they need, they can either call for support or download the ShopWorks Remote Support software.
The downloadable software gives customers the opportunity to get help from ShopWorks support technicians, without having to call the hotline or inconvenience themselves in the slightest. It also make troubleshooting easier for the technicians, since they can log directly onto your system and see the issue, or direct you to an application firsthand, rather than trying to understand the problem and convey the solution over the phone or in writing.
Versions are available for Windows and Mac, and customers have reported that the software is invaluable when they have problems or questions. Even if you aren’t experiencing difficulties, yet, it’s a good idea to download the software, now, so it’s available exactly when you need it in the future.