If you are having issues with your onsite software system from ShopWorx, or you want to know how to better utilize your software solutions for business, there are several business software support options that are available to you.
1. The first and one of the most comprehensive options is ShopWorx Central, a web-based resource center that you can access as a ShopWorx customer. This center is the main method through which we distribute training resources and updates to our customers, but it can also help support your company in other ways. Material is posted regularly to help you become better acquainted with your system and any updates that are made available, training material is available 24/7, and certain trouble-shooting documents are also downloadable.
2. Another great support option is our remote support software, which allows us to help you with your on-premises system from our headquarters, no matter where you are located. This is also the easiest way to fix any problems that have arisen within your system, as our technicians can log into your OnSite 7 system and find the issue, explain what has happened to you, and resolve it.
3. Finally, you can opt for phone support. With this option, you are limited to help between 8:30 am to 5:30 pm EDT, but you do get to speak to a real person and receive help fixing your system. To use this option, simply call 1-800-526-6702 to get started. Your call will be charged to your Technical Support Contract in 15 minute increments.