How to Improve Customer Service
You can focus on improving your products and services for months, but if you don’t also make sure that your customer service is excellent, you might as well save the time and money. Take a look at our customer service tips:
• While getting software solutions for businesses may seem like it improves the business side of your company more than the customer service side, it actually improves both. When your business is running more smoothly, you are better able to serve your customers and answer any questions they may have. You also make sure they have a better experience when they are on your site since they are interacting with a sophisticated apparel ERP system or digital printing software, rather than a low-quality website.
• Make sure you always answer your phone. It is incredibly frustrating to call a company with a question, multiple times, only to get a voicemail, so make sure someone is answering the phone at all times during business hours. Along the same line, make sure you reply to voicemails in a timely fashion if you choose to set up a voicemail box.
• Focus on the positive with your customers, even if they are calling with a complaint. Make sure you tell them what you can do to help them out, instead of listing the ways that you can’t meet their needs.
• Listen to your customers when they speak to you. This doesn’t mean just saying okay, over and over again, but actually hearing what they are saying and replying in an appropriate, direct manner.