Allow Your Customers to Manage Their OnSite Orders Online. Anytime. From Any Device.
Manage Orders self-service customer order management software complements your OnSite business management software by providing your customers with a self-service web portal to manage their orders. Features include:
Order management details
Order management status
Review designs & proofs
Check shipping status
Receive order updates
Loved by You and Your Customers
Your customers will love ManageOrders self-service order management because it makes it easy for them to check orders, track shipments and make payments. Anytime. On any device, including desktops, laptops, tablets, and smartphones.
You’ll love our order tracker software because it saves you time and money by allowing customers to help themselves rather than call your sales or customer service team to manage an order. Watch the video below to learn more about our customer order management software.
Loaded with Functionality to Make Self-Service Order Management Easy
ManageOrders is branded specifically for your business. Match the look-and-feel of your company website, your logo, and your custom URL.
Configurable Control Rights
You determine what the customer sees – orders, payments, designs & proofs, and shipping details.
Order Detail History
Provide your customers with order details, including product, shipping and other related information. Customers can view all current orders plus the past 2 years of finished orders.
Check Orders Anytime. Any Device
ManageOrders is mobile-friendly and works well on smartphones, tablets or desktops within standard web browsers.
Customers can track shipped orders for UPS, Fedex and other tracking numbers by clicking a link.
Thumbnail Art Images
Thumbnail images are automatically uploaded from your OnSite system to ManageOrders. No manual importing by artists or CSR employees. Customers can see these thumbnails when they check their orders.
User order messages to provide text updates, such as “Your order will be ready tomorrow” or “You payment is late.” Customers can reply via email directly from ManageOrders.
Your customers make payments directly from ManageOrders using SSL and authorize.net. These payments are available for import directly from your OnSite system.
Integration with Onsite and ProofStuff
ManageOrders is seamlessly integrated with OnSite and ProofStuff. customers can see all open orders that have proofs, and approve or decline proofs directly from ManageOrders. You must be using OnSite to take advantage of ManageOrders.
ShopWorks business software helps over 850 of the most successful decorated apparel and promotional product companies grow their business by streamlining operations and improving productivity of the entire shop.