If your customer service department is experiencing a particularly high volume of calls from salespersons and customers looking for information about their order status, you may want to consider adding OrdersLink to your Apparel ERP, sign printing software or other software solutions for business to help cut down on those calls.
OrdersLink integrates seamlessly with your current ShopWorks system and allows you to project your order information from your internal site onto a secure location on your website where your customers can access it. All of the information is still password protected by you, and you alone, but now you can decide to share order information with the customer waiting for a shipment. This helps give your customer peace of mind about their order, and it helps free up your customer service department by cutting down on the number of calls they need to field every day.
With OrdersLink, UPS and other package tracking numbers are updated online on a nightly basis from your OnSite 7 system, and customers can track their orders through these tracking numbers. OrdersLink also allows your art department to post images to your OrdersLink website, which allows customers and other employees in your company to see thumbnails when they log on. This is especially useful if you own an apparel or other promotional material company, as customers can see and approve a product right on your system, without additional emails or products needing to be created and sent.
OrdersLink simplifies life all around, and can save you and your customers stress and time. Call today to find out more about adding this order status program to your software suite.
