Tips for Improving Customer Service
In our last blog, we gave you several customer service tips, including purchasing reliable software solutions for business, like print estimating software and apparel software; answering your phone; focusing on the positive; and listening to the feedback you receive. Here are a few more tips to help you raise your customer service to a level that will help you grow your business for years to come:
• If a customer complains, make sure you handle their complaint in an effective, calm manner. This means reassuring them, diffusing their anger, and helping them in any way that you can, without compromising your business.
• If you make a promise, make sure you keep it. Don’t tell a customer you will deliver a product within a week, if you know it will take you three, and don’t promise partners that you will collaborate with them, if you have no intention of doing so. You want to be known as a company that can be trusted.
• Make sure your customers know you appreciate them, by giving back when possible. This means giving them discounts and coupons, on occasion, and sending them a “thank you” when they make a large purchase.
• Make sure your entire staff is trained in appropriate customer service, from how to answer the phone to how to handle a disgruntled customer, and how to answer any reasonable questions that you can anticipate. They should also know the protocol, if they can’t answer a question, so that they can direct the customer to someone who is able to help them within your company.