I am Jill Moore, president of the company. We subcontract a lot of things. We also do tons of promotional products. We work with printing companies, award companies, and we were just needing we didn’t have a good system.
No inventory system, so everything was paper. I mean, we were just archaic because we grew really quickly starting in 2018. Tripled employees. We tripled business with no good system.
But we had folders that client we had job folders.
We had paper everywhere.
It was awful.
Honestly, ShopWorks understood our business better than any other solution. We could speak to someone and they understood everything we did, which a lot of solutions did not. Almost every day, a client will call. I can refer back to an order.
I know what was designed was on an order. We’ve had some turnover. And so, like, I’ve taken on some accounts from, a young lady that left for another opportunity. I can I know exactly what she did?
I mean, I’m not digging into paper to see what she did. I’d say for me in being over sales, that’s the number one, is order management order history. I love being able to go and do a lot of analysis.
We’ve had an interesting year with all the tariffs. I can go in and run analysis and say, okay, which customers are not ordering, which customers are ordering. Michael would tell you that the ordering is his favorite. He’s now director of operations.
So because I mean, we used to literally use clipboards with, you know, a Sandmar sheet, SNS sheet. And now Got it. It’s integrated. So I’d say those three areas are the most beneficial.
We were actually able to scale down when we had a couple people that decided to leave. We’ve not even replaced them. I’ve literally taken where I had five people in the back, I’ve got three people that are doing that are more efficient. We are more efficient with our ordering, less mistakes with ordering, less mistakes in production.
Decorators who don’t use OnSite have inquired about it because they love the way that their production plus looks. They love the way we’re sending POs.
Production is probably well, that in sales, but the largest areas we see the most improvement because we were having a lot of mistakes. A lot of product ordered incorrectly, decoration ordered incorrectly, and, I mean, we hardly ever see any problem. I mean, it’s rare that we have an we have a problem. Over all, I literally it’s been a game changer for our company.
I don’t wanna sugarcoat it that it is painful to go through the implementation just because you’re changing you’re training everyone and you’re still trying to run your business. So Yep. It is one of those things that people, when they’re gonna sign up, they need to be ready, that it’s a lot of work. There’s a few tiers.
But I’m sitting here now a year and a half going, how did we do this without it? Like a half. Right. You told me that.
