Customer Self Service

Customer Self Service Software for Business

When you own an embellishment business, the key to success  is growing your company.   The problem with growth is that you have to keep track of a steadily increasing stream of clientele AND their orders.  For a company with limited staff this can be overwhelming.

Does this sound familiar to you?  Your customer service reps are engulfed in taking orders, verifying the status of existing orders and conducting follow ups for art proofs.  Providing follow-up information to clients is taking up too much of their day.  Employees and customers are becoming increasingly frustrated and your overall growth is limited.

What You Can Do About It

How about a technology solution that can help with this problem?  ManageOrders is our new product that  is designed to enhance your current sales and customer service efforts.  It is a web-based application that gives clients access to their order information from any device.

Customers login and check the status of each order you are working on (plus old order history!) . Dates due, order details, order status, payment information, thumbnail images, open Proofs…all this information is available for the customer to see themselves.  They can even pay for an order online.

Customer “self-service” eliminates the constant back and forth phone calls between clients and employees.   ManageOrder presents order information to your customers, freeing up time to complete more pressing tasks which increases overall productivity.

More and more customers prefer the convenience of being able to see and look up their order info and status on their own.   ManageOrders works equally well on all desktop computers, laptops, smart-phones and tablets, so it gives your customers a professional looking, full service website where they can see the processes in action.

ManageOrders is a monthly rental with no long-term commitment and a free, no-obligation trial period. See what our customer self service software can do for your business.

Contact us today to learn more about ManageOrders, OnSite, and our other technology solutions that guide your business in the right direction. It’s a competitive industry.  With ShopWorks…you stand out from the crowd.

 

Desktop or Online Software

In the world of software solutions for business, there is a key divide between online and desktop software systems. Here are a few key factors of each type of system to help you make your decision between the two:

Desktop

• These systems are often accessed by a single person who inputs all of the entries, alone. These are good for companies that are very small and intend to remain small in the future.

• These systems are a slightly older model, and many companies find them to be more cumbersome and limiting than online systems.

• These systems can crash more easily, since they are all stored in one place onsite, and if they do, all of your information will be lost or corrupted.

Online

• These systems allow multiple managers and employees throughout your company to access the apparel software or sign business software at the same time. This allows them to update or check on projects themselves, instead of having to wait for you to get the information they need for them.

• Online systems store all of your information in a separate Internet server, meaning it is safe should your onsite system crash. If you store all of your information onsite, it could either be lost or stolen much more easily.

• These systems tend to be better organized and are able to streamline your information and data collection. They allow multiple people and programs to enter information and to interface with each other, which means your records are concise and organized.

Live Training Events

If you don’t feel like you need such intense training as on premises training to learn how to better use your commercial screen printing software system, you can opt to attend one of many live training events as part of ShopWorks University. Through this program, live training events are hosted periodically in different cities throughout the country.

These seminars usually last between two and three days, and cost between $450 and $500 for each attendee from your company. Many ShopWorks users opt to attend themselves and bring several managers so they can help share what they learn with employees beneath them.

These events have been hosted in Las Vegas, Orlando, San Antonio, New Orleans and other large cities around the country, meaning there is likely to be one that you can reach with relative ease. Topics in the past have been wide ranging and covered many different important topics having to do with the ShopWorks system. Contact one of our software experts for more information.

Commercial Screen Printing Software Training

Commercial Screen Printing ERP Software Training

ShopWorks offers many different training options to help you and your employees learn all of the ins and outs of your commercial screen printing software system. One of the most hands-on options is the on premises training.

With the on premises training option, ShopWorks experts devise a training program based on topics you have selected. Once the program is finalized and perfected, the trainer travels to your company to work personally with you and your employees and help you fine-tune your skills with your system. While with you, they will go over the topics you have requested additional training on, help you with topics where they see a need for help and discuss options and opinions on the best practices with you to help you make educated decisions when it comes to running your business and making decisions with your ShopWorks system.

Screen printing training course costs $700 per day per trainer plus additional travel and living expenses, and training usually lasts between two and five days.

Request a Demo

OnSite ERP Software Demo

If you are considering purchasing and implementing ShopWorks software for your embellished product company, whether you will use it as Apparel ERP, sign business software, or to serve a function as another software solution for businesses, you can request a demo first and see how the software works.

The system can be hosted onsite or on the cloud, and serves many functions, including an electronic filing cabinet for your company’s information and records, a tax and payroll assistant and records keeper, a credit card processor, an online shop host, and more.

A typical demo from ShopWorks lasts between 30 minutes and an hour, and can be as short or as long as you would like. If you need to see more material than can be covered in an hour, then you can request a longer demo and receive one. If you feel like you only need to see 15 minutes worth of material, then that is also an option.

During the demo, a technician performs an online demonstration of how to use ShopWorks software, going over many of the basic and most useful functions of our software. You can see exactly what our technician sees through a screenshare the entire time.

Once this demonstration has concluded, you have access to watch over 40 hours of training videos and can download a full working demo of the software to play with it yourself. When you purchase ShopWorks software, we want you to be absolutely sure that it is the right choice for your company, and we do everything in our power to ensure that this is the case.

Call us at 800-526-6702 with any questions you have about our business software demo.

ShopWorx Financing Partners

At ShopWorx, we understand that the cost to purchase client-server hosted software can be relatively high. To help make these costs manageable, we have partnered with finance business institutions that can provide more affordable options for acquiring software solutions.

There are two institutions we have partnered with, and both are great options if you are looking for a viable financing option for investing in new Apparel ERP or print estimating software.

Treasure Coast Equipment Financing

This financing establishment offers “hand crafted financing solutions” in a “fast, friendly and flexible” way. They offer a wide range of programs that serve all industries looking to invest in new equipment or software for their business, including the screen printing industry and the embellished product industry. They also offer bundle equipment and software in a single financing package to make your payments and financial situation that much easier.

This is a great financing institution to consider, and can be reached at 772-978-1195 or by emailing michelle@treasurecoastfinancing.com.

Trinex Capital

This financing institution specializes in meeting financing needs for medium- and small-sized businesses, including funding equipment and software transactions. Funding is available for up to $70,000 in working capital, in addition, without proof of financial statements required. Trinex Capital has a reputation for serving businesses with a personal touch, and creating packages that are ideal and custom for businesses that may not be able to attain financing otherwise.

They can be reached at 714-550-9180 at any time to discuss personal financing options. Clients who are looking for financing options to purchase ShopWorx software should consider both options before making their decision.

Are eValuation Webinars for You?

ShopWorks offers a lot of training and information help, including several different types of webinars, videos covering a range of topics and more. These materials are meant to help companies like yours see if the software solutions for business that ShopWorks has available will work with your business. In fact, one of the types of webinars offered are eValuation webinars, which are specially designed to help companies that are evaluating ShopWorks to decide if they want to make the switch.

There are webinars scheduled regularly, ranging from order management and tracking to the production tools that are available in the ShopWorks software suite that can teach you how to track order status in real time with ShopWorks, how it can help you deliver better customer service, how to capture labor costs with ShopWorks and more. If none of the scheduled webinars fit your schedule, there are recorded webinars available online that you can watch at your own convenience.

Call 800-526-6702 with any questions you have about ShopWorks eValuation Webinars.

Why are More than 500 Companies Using OnSite 7?

Screen Print Shop Management Software

More than 500 companies in the embellished product industry are currently using OnSite 7, and many of those companies have expressed complete satisfaction with the software solutions for business that OnSite 7 provides. Here are some of the top reasons why companies like yours love OnSite 7.

• John Phyllis from Impact Promotions wrote that Shopworks has become the “brains” of their organization, and saves countless hundreds of hours each year. By cutting down the time that needs to be spent on simple tasks, time is freed up to focus on selling more products and growing the business as a whole.

• Challen Powers wrote that Progressive Design Apparel has been using Shopworks since 2001, and have found that it streamlines the business process, cutting out unnecessary effort and time so that work flow and communication are much more efficient.

• Even though Shopworks was designed with embellished product companies in mind, it still works well in other industries, as proven by Piesco Sporting Goods.

Call us at 800-526-6702 with any questions you have about the our screen print shop management software.

Why ShopWorks Central?

Online Business Software Solutions

The software experts at Shopworks have developed a website called “ShopWorks Central” for distributing training resources and new upgrades for their software suites. They chose a website over other popular methods of distributing online business software solutions for businesses for several reasons.

• Often when materials are distributed individually, the client must choose which training videos and packages they are interested in ahead of time and order them. Having a website instead allows people to have access more material by erasing the limits on what can be sent and received.
• The space capabilities are greater online than on a CD, allowing the ShowWorx team to create more material on a more frequent basis.
•  ShopWorks clients have access to any training material they may need around the clock.
• If a problem arises, clients can immediately search for troubleshooting videos and download them. This way, problems don’t need to be foreseen with enough time to order material and have it delivered.
• Since the same username and password is used for the entire company, any worker can have access to training materials simultaneously.

ShopWorks University Training Tags:

If you are looking for additional training to help you and your employees become more proficient with your software solutions for business, there are many options that are available. These include online training videos, a special visit from a certified ShopWorks expert, on premises training, and more. One of the most popular options are the live training events that we host throughout the United States as part of ShopWorks University.

These events have been held in medium to large-sized cities in many different states, including Las Vegas, San Antonio, New Orleans and Orlando, and are typically two or three day events. They include courses ranging from ShopWorks OnSite training, to overall business consulting, to information flow and more.

Clients in the past have found these events to be useful, however they use their software — whether they employ it as Apparel ERP, sign business software, print estimating software, or if they use it for another application.

Once course typically costs $450 – $500 per attendee, and attendees are eligible for dramatically discounted hotel rates in most cities, including a room for as low as $59 on the Las Vegas Strip. Events and courses typically start at 8 a.m. and run through the afternoon, in order to give you as much additional training as possible, and help is available for ShopWorks users of all skill levels. Many companies choose to send their executives and a few select managers in order to get the most out of the training opportunity. The managers can then pass what they’ve learned on to their employees.